1. What are your loc extensions made of?

Our loc extensions are made from 100% human hair, ensuring a natural look, long-lasting wear, and seamless blending with your own locs.

2. How many locs come in a bundle?

Each bundle contains 10 strands of high-quality kinky loc extensions.

3. How many bundles do I need for a full head?

Bundle requirements vary based on your current hair, desired thickness, and style goals. We recommend booking a consultation so we can assess your needs and guide you to the perfect quantity.

4. Do you offer installation services?

Yes! You can book your loc installation or maintenance appointment directly through our website or by clicking “Book Now” on our homepage.

5. Can I dye or bleach the loc extensions?

Yes, because our locs are made from 100% human hair, they can be dyed or bleached. However, we recommend consulting a professional for color treatments.

6. What is your processing time?

Orders are processed within 3–5 business days. During high-demand periods, processing may take a bit longer, but we’ll always keep you informed.

7. Do you ship internationally?

We currently only ship within the United States.

8. What is your return policy?

Due to the nature of our products, all sales are final. If there’s an issue with your order, please contact us within 48 hours of delivery.

9. How do I care for my loc extensions?

Gently wash with sulfate-free shampoo and condition as needed. Avoid heavy buildup. For long-term wear, regular maintenance is recommended.

10. Where is your store located?

Natty By Nayee

360B Jericho Turnpike,

Floral Park, NY 11001

11. What are your business hours?

• Monday – Saturday: 7 AM – 7 PM
• Sunday: Closed

12. How can I contact customer service?

Email us at info@nattybynayee.com or call 631-434-0339. We’re happy to help!